Helms Bros: Service Department: Roadside Assistance
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Roadside Assistance
MAKING OUR "BEST-IN-CLASS" ROADSIDE ASSISTANCE EVEN BETTERMercedes-Benz customers enjoy the peace of mind that comes from having "on-call" help available 24 hours a day. It is a standard that has long set us apart from other luxury car makers. We're committed to constantly improving our "best-in-class" service, by providing additional benefits to our customers.
Flat tire, dead battery, out of fuel - Mercedes-Benz has you covered. (Bold) The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it most - replacing a flat tire, delivering a jump start in the event of a dead battery, or providing a few gallons of fuel should you accidentally run out. Simply dial the Roadside Assistance 800 number or push the Wrench Button, and Mercedes-Benz personnel are dispatched to your location at no charge for all eligible Mercedes-Benz vehicles.
Repairs
Due to the variety of special tools, parts and diagnostic equipment that are required to repair Mercedes-Benz vehicles, there are limitations as to what can be repaired by a technician in a roadside environment. If your Mercedes-Benz requires more than the complimentary services offered, we will then dispatch a qualified Mercedes-Benz technician to perform on-site service or arrange to have your vehicle towed to the nearest authorized Mercedes-Benz dealership.
In the event a technician is called upon for repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty or a warranty determination cannot be made at that time, service labor and parts charges may be assessed. Please note that the service technician cannot determine whether a particular repair at the breakdown site is covered by warranty; therefore dealership personnel will provide the appropriate refund in qualifying cases.
Program Enhancements
Added free towing for out of warranty customers
Effective January 1, 2011, even our customers with Mercedes-Benz vehicles that are beyond their warranty periods can receive free towing to the nearest authorized Mercedes-Benz dealer in the event of a mechanical issue or an accident. Customers with out of warranty vehicles must meet this simple requirement to qualify for the expanded coverage:
Your vehicle must have been regularly serviced at an authorized Mercedes-Benz dealership prior to your Roadside Assistance request.
This added benefit provides another reason for servicing your vehicle at your authorized Mercedes-Benz dealer, where certified mechanics using only Genuine Mercedes-Benz parts provide the kind of care that will keep you and your Mercedes-Benz on the road for years to come.
If you have additional questions regarding the enhanced Roadside Assistance services, please call our program information hotline, at 1-888-454-9907.
